AI Chatbot Development services

We ground answers in your approved content, constrain tone and scope, and ship an evaluation set so you can measure accuracy release over release. Uncertain answers escalate to a human, and unanswered questions are logged so content gaps get closed rather than guessed at.

Web widget, WhatsApp, Telegram, Messenger, Slack, Teams, in-app and voice. Most clients start with one channel and add more once the knowledge layer is proven, since the same retrieval and logic serve every channel. Each channel has its own formatting rules (WhatsApp templates, Slack blocks, Teams cards), which we handle in a thin adapter layer rather than duplicating logic.

Yes. With the right integrations the bot can create tickets, look up and update orders, book appointments, check account status and trigger workflows. Actions that change data or money go behind confirmation steps and are fully logged. Each action is scoped to what the user is allowed to do in the underlying system, so the bot never becomes a way around existing permissions.

The bot escalates on low confidence, negative sentiment, explicit request or defined triggers, passing the full conversation and a summary to your helpdesk or live chat. Outside hours it collects details and creates a ticket so nothing is lost. Handoff rate is a metric we track and review with you, because a rising rate usually points to a content gap that is cheap to fix.

A support or website assistant on one channel typically takes three to six weeks including content preparation, integrations and testing. WhatsApp adds business verification time. More channels and actions extend the timeline modestly because the core is shared. The longest part is often preparing and approving content, so we start that in the first week alongside the technical setup.

Model usage, hosting and channel fees; WhatsApp charges per conversation. For most support volumes this is a small fraction of the equivalent agent time. We provide a running-cost estimate from your ticket volumes before you commit. Costs are monitored per channel and per intent, so you can see which conversations are worth automating further and which should stay with people.