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Work & case studies

How AI systems performed in real businesses: the challenge, what we built, and what changed. Client names are shared on request.

Retail & E-commerce

ChatGPT-powered support assistant for an online retailer

A GPT-based assistant grounded in order data and help-centre content that now handles the majority of first-line customer inquiries.

80%
of inquiries resolved without an agent
60%
faster first response
AI ChatbotsRAG SystemsGenerative AI & LLM
Finance & Fintech

Deep-learning market analysis for a fintech

Time-series and sentiment models feeding a portfolio-monitoring platform for an investment-focused fintech.

22%
improvement in model-guided returns vs. baseline strategy
Daily
automated retraining and reporting
Data & Predictive AINLP Services
Healthcare

Clinical data analysis for a hospital network

Machine-learning analysis of patient records that surfaces patterns and risk indicators for clinicians.

30%
improvement in early risk-flag accuracy vs. manual triage
Minutes
not days, for cohort analysis
Data & Predictive AI
SaaS & Technology

Onboarding assistant for a B2B SaaS product

An in-app assistant that guides new users through setup, answers product questions and nudges toward activation.

+27%
14-day activation rate
-35%
onboarding-related support tickets
AI ChatbotsRAG SystemsGenerative AI & LLM
SaaS & Technology

NLP for customer feedback analysis

Topic, sentiment and urgency models over reviews and tickets, feeding a weekly voice-of-customer report.

50k+
reviews and tickets classified per month
Weekly
automated voice-of-customer report
NLP ServicesData & Predictive AI
Professional Services

RAG knowledge base for an enterprise services firm

A retrieval-augmented assistant over thousands of internal documents, with citations and role-based access.

~70%
faster answers to policy and process questions
100%
answers with source citations
RAG SystemsAI IntegrationGenerative AI & LLM
Professional Services

AI plugin for CRM automation

An agent inside the client's CRM that enriches leads, drafts follow-ups and updates records from email and call notes.

10+ hrs
saved per rep per week
-90%
missing CRM fields on new leads
AI AgentsAI AutomationAI Integration
Retail & E-commerce

Exploratory data analysis for a marketing team

A rigorous analysis of campaign, CRM and web data that reallocated budget toward the channels that actually converted.

+18%
conversion after budget reallocation
1
shared source of truth for marketing KPIs
Data & Predictive AI
Retail & E-commerce

Personalisation plugin for an e-commerce platform

Recommendation and search-ranking models packaged as a plugin for the client's storefront.

+18%
sales from recommended products
<80 ms
recommendation latency
Data & Predictive AIAI Integration
SaaS & Technology

RAG-powered support bot for a SaaS company

A support assistant that answers from documentation and past tickets, with confident hand-off to humans.

~55%
of conversations resolved by the assistant
24/7
coverage across time zones
AI ChatbotsRAG Systems
Abstract navy cover with a rising cyan course line
Healthcare

AI phone receptionist for a multi-site clinic group

A voice agent that answers calls, books and reschedules appointments and hands over to staff, cutting missed calls without adding headcount.

~40%
fewer missed calls in opening hours
60–65%
of calls completed without a receptionist
Voice AIAI AutomationAI Integration
Abstract navy cover with a rising cyan course line
Logistics

AI invoice and document-processing pipeline for a logistics operator

An automated pipeline that reads supplier invoices, delivery notes and customs documents, validates them against orders and posts to the ERP with human review only on exceptions.

~80%
of invoices posted with no manual touch
3 days → same day
typical processing time
AI AutomationNLP ServicesAI Integration
Abstract navy cover with a rising cyan course line
Professional Services

Multi-agent research and reporting system for a consulting firm

A team of specialised AI agents that gathers sources, cross-checks facts and drafts cited briefings, cutting first-draft research time from days to hours.

2–3 days → ~4 hrs
to a reviewed first-draft briefing
100%
of claims linked to a source
AI AgentsRAG SystemsGenerative AI & LLM
Abstract navy cover with a rising cyan course line
Manufacturing

Computer-vision defect detection on a packaging line

Camera-based inspection that catches print, seal and label defects in real time on a high-speed packaging line, with results fed to the plant's quality system.

~96%
defect recall on the held-out test set
-60%
defective units reaching final inspection
Computer VisionMLOps & AI InfrastructureData & Predictive AI
Abstract navy cover with a rising cyan course line
Finance & Fintech

On-premises open-source LLM platform for a regulated insurer

A private LLM stack (open-weight models, GPU serving, guardrails and observability) deployed inside the client's data centre so no policy data leaves their network.

0
documents or prompts leaving the network
~1,200
internal users onboarded in the first quarter
Open-Source AIMLOps & AI InfrastructureRAG Systems
Abstract navy cover with a rising cyan course line
SaaS & Technology

Fine-tuned LLM for clause extraction from commercial contracts

A domain-adapted model that pulls parties, dates, obligations and unusual clauses out of contracts with accuracy a general-purpose model could not reach at the same cost.

0.91 → 0.96
field-level F1 vs. the prompted frontier model
~85%
lower inference cost per contract
AI Fine-TuningNLP ServicesOpen-Source AI
Abstract navy cover with a rising cyan course line
Real Estate & Construction

AI SaaS MVP for a property-management startup

From concept to paying pilot customers in twelve weeks: an AI-powered tenant-communication and maintenance-triage product built for a seed-stage startup.

12 weeks
from kick-off to first paying pilot
6
pilot agencies onboarded in the first quarter
AI SaaS ProductsAI IntegrationAI Chatbots
Abstract navy cover with a rising cyan course line
Retail & E-commerce

Multimodal AI catalogue system for a home-and-garden retailer

Vision-language models that turn supplier photos and spec sheets into structured, searchable product listings, with attribute extraction, image tagging and visual search.

~10×
faster new-product listing
~93%
attribute accuracy on the QA sample
Multimodal AIComputer VisionGenerative AI & LLM

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