Voice AI & Conversational AI development

Modern voice stacks produce natural, low-latency speech with proper turn-taking and interruption handling. Callers generally know they are speaking with an AI, and we recommend disclosing it. What matters more is whether the agent understands accents, background noise and real intents, which is why we test on your actual call recordings before launch.

It hands over. We define confidence thresholds and explicit triggers (angry caller, payment dispute, unknown intent) that route to a human with a summary of the conversation so far. Outside hours, it captures details and schedules a callback. Nothing is dropped silently.

Yes. We connect through SIP trunks or providers such as Twilio and Vonage, so the agent can sit in front of, or alongside, your current PBX or contact-centre platform. Number porting is not required for a pilot. We also integrate with contact-centre platforms such as Genesys, Five9 and Zendesk Talk when the agent needs to hand calls into existing queues.

We stream every stage (transcription, reasoning and speech synthesis) and choose models by response time as well as quality. Typical end-to-end turn times are well under two seconds, and we measure and report them continuously. Where telephony adds delay, we place the voice stack in the same region as your carrier and use brief acknowledgements so silences never feel awkward.

English is strongest, and most major European, Middle Eastern and South Asian languages are supported by current speech models. For each target language we run a recognition accuracy check on your recordings and adjust models or vocabulary boosting accordingly. Mixed-language conversations, common in South Asia and the Gulf, are handled by language detection and models that switch mid-call.

Running cost is a per-minute combination of telephony, speech and model usage, plus hosting. It is usually a fraction of a human-answered minute, but we give you a concrete estimate from your call volumes and average handle time during discovery.