AI Agents & Agentic AI development

A chatbot answers questions in a conversation. An agent has a goal, can call tools (search, databases, APIs, browsers) and works through multiple steps to complete a task, checking its own results along the way. Many systems combine both: a chatbot front end with agents doing the work behind it.

Scoped credentials, dry-run modes, approval steps for irreversible actions such as payments or deletions, cost and step limits, and full logging. Autonomy is expanded only after the metrics justify it. Every production agent has an owner, an alert and a kill switch.

Reliable enough for well-defined jobs with good tools and evaluation, and unreliable when asked to do vague things. We invest most of the effort in tool design, test cases and fallbacks, and we report success rates honestly. Where a deterministic workflow will do, we build that instead.

Mostly LangGraph or lightweight custom orchestration in Python, with the Model Context Protocol for tools where it fits. Framework choice matters less than clear tools, evaluation and observability. We avoid heavy abstractions that make debugging harder. Where you already have a standard, such as Semantic Kernel, CrewAI or a Vertex or Bedrock agent runtime, we work within it rather than adding another layer.

Yes, when it is given good data, clear qualification rules and a human reviewing outreach at first. It researches accounts, personalises messages, handles replies and books into calendars. We keep compliance (opt-outs, sending limits, disclosure) built in. In the first weeks a human approves every message; once reply quality and meeting rates are proven, approvals are relaxed for the templates that perform reliably.

A focused agent for one job typically takes four to eight weeks from discovery to supervised production, depending on integrations. Multi-agent systems take longer and are usually delivered in stages so value lands early. The biggest schedule risks are access to systems and test data, so we ask for both in the first week and prototype against them immediately.