Solutions
AI Customer Support Automation
Support teams answer the same order, billing and how-to questions all day while complex cases wait in the queue.
In one paragraph
AI customer support automation uses an assistant grounded in your help content and connected to your ticketing, CRM and order systems to resolve routine questions instantly on chat, email, WhatsApp and phone. Complex or sensitive cases are handed to human agents with full context. AIYatch builds these systems with retrieval, guardrails and analytics so deflection is measured, not assumed.
What you get
- Routine tickets resolved without an agent, around the clock and in multiple languages
- Shorter first-response and resolution times for the cases humans still handle
- Consistent, sourced answers drawn from approved knowledge
- Dashboards showing deflection rate, satisfaction and top unanswered questions
Services involved
Frequently asked
It depends on your ticket mix. Order status, policy questions, how-to guidance and account changes are strong candidates; disputes and edge cases usually stay with people. We analyse a sample of historical tickets during discovery to estimate the addressable share before you commit.
When confidence is low, the customer asks for a person, or the topic is on a hand-off list, the assistant creates or updates a ticket in Zendesk, Intercom, HubSpot or your helpdesk with the conversation summary and routes it to the right team.
Related work
Outcomes, not demos.
Ready to chart your AI course?
A free 30-minute consultation: we listen, ask hard questions and tell you honestly where AI will and won't help.