[{"data":1,"prerenderedAt":85},["ShallowReactive",2],{"work-saas-onboarding-assistant":3,"work-next-\u002Fwork\u002Fsaas-onboarding-assistant":82},{"id":4,"title":5,"accent":6,"body":7,"client":50,"cover":51,"coverAlt":51,"description":52,"duration":53,"extension":54,"featured":55,"industry":56,"meta":57,"navigation":58,"order":59,"path":60,"quote":51,"results":61,"seo":68,"services":69,"stack":73,"stem":79,"year":80,"__hash__":81},"work\u002Fwork\u002Fsaas-onboarding-assistant.md","Onboarding assistant for a B2B SaaS product","#12305C",{"type":8,"value":9,"toc":43},"minimark",[10,15,19,23,36,40],[11,12,14],"h2",{"id":13},"challenge","Challenge",[16,17,18],"p",{},"New sign-ups were dropping off before completing setup, and the support team was answering the same \"how do I…\" questions every day.",[11,20,22],{"id":21},"what-we-built","What we built",[24,25,26,30,33],"ul",{},[27,28,29],"li",{},"A retrieval layer over docs, changelog and video transcripts.",[27,31,32],{},"A Claude-based assistant embedded in the app with awareness of the user's current step, able to open the right settings page or pre-fill a form.",[27,34,35],{},"Event tracking into the client's analytics stack to measure activation impact.",[11,37,39],{"id":38},"results","Results",[16,41,42],{},"Fourteen-day activation improved by roughly a quarter and onboarding tickets fell by about a third within two months of launch.",{"title":44,"searchDepth":45,"depth":45,"links":46},"",2,[47,48,49],{"id":13,"depth":45,"text":14},{"id":21,"depth":45,"text":22},{"id":38,"depth":45,"text":39},"B2B SaaS · project-management software (US)",null,"An in-app assistant that guides new users through setup, answers product questions and nudges toward activation.","8 weeks","md",false,"SaaS & Technology",{},true,4,"\u002Fwork\u002Fsaas-onboarding-assistant",[62,65],{"value":63,"label":64},"+27%","14-day activation rate",{"value":66,"label":67},"-35%","onboarding-related support tickets",{"title":5,"description":52},[70,71,72],"ai-chatbots","rag-systems","generative-ai-llm",[74,75,76,77,78],"Anthropic Claude","LangChain","Weaviate","Node.js","Segment","work\u002Fsaas-onboarding-assistant","2024","ol_UFVAwG5rDfRbwheA3upALxVNElAxhtcfGfwKh87U",{"path":83,"title":84},"\u002Fwork\u002Fcustomer-feedback-nlp","NLP for customer feedback analysis",1792973683855]